Statistics

Improving First Call Resolution in your Contact Center

www.firstcontactresolution.com/

White paper based on a six-month case study of two call centers and how they measured (differently) First Call Resolution (FCR). Learn what to do. #cctr

Firstcontactresolution.com

Domain is redirected to: Metrics.net

Home Conversion Technology Metas Server

Firstcontactresolution.com is hosted in United States / Houston . Firstcontactresolution.com uses HTTPS protocol. Number of used technologies: 14. First technologies: CSS, Feedburner, Flexslider, Number of used javascripts: 19. First javascripts: Greensock.js, Jquery.js, Jquery-migrate.min.js, Number of used analytics tools: 1. First analytics tools: Google Analytics, Number of used plugins, modules: 7. Its server type is: nginx/1.10.0. Its CMS is: Wordpress.

Technologies in use by Firstcontactresolution.com

Technology

Number of occurences: 14

CSS
Feedburner
Flexslider
Google Font API
Gravatar
Html
Html5
Javascript
jQuery
Lightbox
Php
Pingback
Revslider
Shortcodes

Javascripts

Number of occurences: 19

greensock.js
jquery.js
jquery-migrate.min.js
layerslider.kreaturamedia.jquery.js
layerslider.transitions.js
load_lightbox.js
jquery.themepunch.tools.min.js
jquery.themepunch.revolution.min.js
site_tracking.js
jquery.form.min.js
scripts.js
ssba.min.js
jquery.a-tab.js
jquery.wpautbox.js
comment-reply.min.js
main.min.js
wp-embed.min.js
disqus.js
count.js

Content Management System

Number of occurences: 1

Wordpress

Analytics

Number of occurences: 1

Google Analytics

Server Type

nginx/1.10.0

Used plugins, modules

Number of plugins and modules: 7

LayerSlider
revslider
activecampaign subscription forms
contact form 7
simple share buttons adder
wp author box pro
disqus comment system

Conversion rate optimization
Clickable call number	Not founded!
Conversion form (contact form, subcriber)	Founded!
Clickable email	Founded!
CTA (call to action) button	Founded!
List	Founded!
Image	Not founded!
Enhancement	Not founded!
Responsive website	Founded!
Facebook sharing	Not founded!
Google+ sharing	Not founded!
Twitter sharing	Not founded!
Linkedin sharing	Not founded!
Blog on the webiste	Not founded!

HTTPS (SSL) - Firstcontactresolution.com

SSL certificate

name: /OU=Domain Control Validated/OU=Hosted by HostGator.com, LLC./OU=PositiveSSL Wildcard/CN=*.hostgator.com
subject:
- OU:
  - 0: Domain Control Validated
  - 1: Hosted by HostGator.com, LLC.
  - 2: PositiveSSL Wildcard
- CN: *.hostgator.com
hash: dd92202f
issuer:
- C: GB
- ST: Greater Manchester
- L: Salford
- O: COMODO CA Limited
- CN: COMODO RSA Domain Validation Secure Server CA
version: 2
serialNumber: 33731708412500954451172688233094812607
validFrom: 151016000000Z
validTo: 181015235959Z
validFrom_time_t: 1444953600
validTo_time_t: 1539647999
extensions:
- authorityKeyIdentifier: keyid:90:AF:6A:3A:94:5A:0B:D8:90:EA:12:56:73:DF:43:B4:3A:28:DA:E7
- subjectKeyIdentifier: 4B:D0:EA:16:17:0D:DC:C2:CF:F0:DB:13:1E:B2:1C:3B:57:B2:F2:16
- keyUsage: Digital Signature, Key Encipherment
- basicConstraints: CA:FALSE
- extendedKeyUsage: TLS Web Server Authentication, TLS Web Client Authentication
- certificatePolicies: Policy: 1.3.6.1.4.1.6449.1.2.2.7 CPS: https://secure.comodo.com/CPS Policy: 2.23.140.1.2.1
- crlDistributionPoints: Full Name: URI:http://crl.comodoca.com/COMODORSADomainValidationSecureServerCA.crl
- authorityInfoAccess: CA Issuers - URI:http://crt.comodoca.com/COMODORSADomainValidationSecureServerCA.crt OCSP - URI:http://ocsp.comodoca.com
- subjectAltName: DNS:*.hostgator.com, DNS:hostgator.com

Meta - Firstcontactresolution.com

Number of occurences: 12

Name:
Content: https://www.facebook.com/crmetrics
Name: viewport
Content: width=device-width, initial-scale=1
Name: description
Content: White paper based on a six-month case study of two call centers and how they measured (differently) First Call Resolution (FCR). Learn what to do. #cctr
Name: robots
Content: noodp
Name: twitter:card
Content: summary
Name: twitter:description
Content: White paper based on a six-month case study of two call centers and how they measured (differently) First Call Resolution (FCR). Learn what to do. #cctr
Name: twitter:title
Content: CASE STUDY Improving First Call Resolution in your Contact Center #cctr #custserv
Name: twitter:site
Content: @crmetrics
Name: twitter:image
Content: http://metrics.net/wp-content/uploads/2012/10/improving-fcr-white-paper.jpg
Name: twitter:creator
Content: @beyondmorale
Name: generator
Content: Powered by Slider Revolution 5.2.5 - responsive, Mobile-Friendly Slider Plugin for WordPress with comfortable drag and drop interface.
Name: google-site-verification
Content: hhUY8RjrnBOP8OhifigGeBqemBX7LIa2eKUG1sTtJ0M

Server / Hosting

IP: 192.254.190.65
Latitude: 29.83
Longitude: -95.47
Country: United States
City: Houston

Rname

ns2327.hostgator.com
ns2328.hostgator.com
firstcontactresolution.com

Target

dnsadmin.gator3164.hostgator.com

HTTP Header Response

HTTP/1.1 301 Moved Permanently Server: nginx/1.10.0 Date: Thu, 28 Apr 2016 09:59:28 GMT Content-Type: text/html; charset=iso-8859-1 Connection: keep-alive Location: http://metrics.net/improving-first-call-resolution-contact-center/ HTTP/1.1 200 OK Server: nginx/1.10.0 Date: Thu, 28 Apr 2016 09:59:30 GMT Content-Type: text/html; charset=UTF-8 Connection: keep-alive Expires: Thu, 19 Nov 1981 08:52:00 GMT Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0 Pragma: no-cache X-Pingback: http://metrics.net/xmlrpc.php Link: ; rel="https://api.w.org/", ; rel=shortlink Set-Cookie: PHPSESSID=b4fb7d69e464f691ab2a8b46ac04e609; path=/ Vary: Accept-Encoding,User-Agent